Smile is the most cost-effective
method to serve people, still one of the least used in today’s hospitality. Now
the reference of using smile is subjective. Smile does not come from your mouth;
well not 100% of it, a genuine smile comes from eyes, yes eyes. To distinguish
between a real/genuine smile and a fake/plastic smile, just look at the eyes
and you will come to know. Most people,
in this industry (service industry) under-estimates the power of a genuine
smile. For instance, if you could see people around you, the air-hostess in a
renowned airline, barista at a coffee shop, servers at the restaurants, sales people
or executives in stores or malls, a next door store attendant, receptionists
and N number of people like that, how many of them do you really notice giving
you a genuine smile from the heart (eyes) and how many do it, simply because
their manager asked them to?
Asking your staff to smile is
good, but how many of us, do actually show them the importance of genuine
smile? Smile is the best and the most economical jewelry, any person man/women
can wear or say must wear. It’s cost-effective but by no means ‘cheap’. When going to a nice restaurant, or even say
your daily coffee shop, you get what you ordered, the quality of the product is
excellent, exactly how you wanted, on top of it if one of the staff, smiles at
you genuinely from the heart and wishes you a good day, it just makes your day
sometimes. Smile is also said to be contagious and a good disease to spread.
It is an old saying that says ‘It
takes more muscle to frown than to smile’ and based on science its WRONG.
According to scientific back-up, it is actually the exact opposite; it takes
more muscle to smile than to frown, to be precise it takes 10 muscles to smile
and only 6 to frown (Tom, 2009) , and that is only
mouth muscles. May be that is the reason, most of us Humans which are the only
animal kind who are biologically able to laugh from birth, are prone to frown
than to smile simply because it is easy.
Coming to other side of the
scene, if you are a guests or a manager or someone at a high post, smile more
often, and smile to people you might not know, or have hardly talked to. It
might mean just a smile for you but it could mean a world to someone else. I
recall once, in of the hotels I worked, it was a world renowned property, one
of the house-keeping staff, got lit up in the morning, why? Because the General
Manger of the hotel, saw him and smiled and asked how he was.
So to all those people, who are working in whatever industry you are, smile and greet people, it might really mean a lo to some and might motivate more than you can imagine.
BU MOST OF ALL SPREAD THE DISEASE OF A GENUINE SMILE FROM HEART & EYES AND NOT A FAKE ONE
